Shipping & Returns Policy

Last updated: February 16, 2021

Welcome to morniko.com. This website and domain name are owned and operated by MORNIKO (SINGAPORE), Company UEN No. 53414307E. The following constitute our Shipping & Returns Policy.

In the following Shipping & Returns Policy, “Us”, “We”, “Our”, “MORNIKO” refers to “Morniko (SINGAPORE)” “You”, “Your”, “Yours”, “Recipient”, “customer” refers to the person to whom this policy applies to.

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. Delivery takes between 1 to 3 working days, anytime between 9am-10pm.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

If we exceed the processing time stipulated above, we would contact you via email.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method

Estimated delivery time

Shipment cost

Ninjavan

2-3 business days

As calculated at checkout

Delivery delays can occasionally occur. We would in the best of our ability update you, via email, on any delays, unforeseen or otherwise.

Delivery Attempt

In the event a delivery attempt is unsuccessful due to the unavailability of the Recipient at the designated address, the Recipient will receive an email notice in relation to the failed delivery attempts. A 2nd and 3rd attempt shall be performed to deliver said parcel. Pursuant to the 3rd failed attempt, a processing fee of $15 or 20% of the total bill, whichever is more would be incurred by the Recipient and the order refunded. This processing fee can be waived at our discretion. Please contact us at sales@morniko.com for further info.

Shipment exclusions

Kindly note that delivery is not available in the areas below:

  • Restricted Areas
  • Offshore islands
  • Resorts
  • Hotels
  • PO Boxes
  • International Shipping
Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

MORNIKO is not liable for any products damaged or lost during shipping. If you received your order damaged, please save all packaging materials and damaged goods before emailing us at sales@morniko.com and we will assist you in filling a claim and getting a refund.

Returns Policy

All goods sold and handed over to our designated courier service provider, cannot be refunded. However, at our discretion, with no cost incurred by us, we would be able to accept unopened items, in original condition. Please email us at sales@morniko.com and we will assist you to the best of our ability.